Privacy Policy

1. Introduction

Cayinfoaz ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our yacht charter services, or interact with us in any way.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and other applicable privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Booking details (charter dates, guest count, special requests)
• Payment information (processed securely through our payment processors)
• Identification information (as required for maritime safety regulations)
• Emergency contact information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website
• Geographic location (general)

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing yacht charter bookings
• Communicating with you about your reservations
• Ensuring compliance with maritime safety regulations
• Processing payments and managing accounts
• Providing customer support and assistance
• Sending newsletters and promotional materials (with consent)
• Improving our services and website experience
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email marketing services
• Analytics and performance monitoring
• Customer support systems

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal processes
• Government agency requests
• Maritime safety and security requirements
• Emergency situations involving safety

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

5.1 Essential Cookies

Necessary for website functionality and security. These cannot be disabled.

5.2 Analytics Cookies

Help us understand how visitors use our website to improve performance and user experience.

5.3 Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness (with your consent).

You can manage cookie preferences through your browser settings or our cookie consent banner.

6. Google Ads Compliance

Our website and advertising practices comply with Google Ads policies. We ensure:

• Transparent data collection practices
• Clear consent mechanisms for tracking
• Compliance with applicable advertising standards
• Responsible use of remarketing and targeting
• Adherence to restricted content policies

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and data storage
• Regular security updates and monitoring
• Limited access to personal information
• Employee training on privacy protection
• Regular security audits and assessments

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Booking information: 7 years (for legal and insurance purposes)
• Marketing communications: Until you unsubscribe
• Website analytics: Up to 26 months
• Customer support records: 3 years
• Financial records: As required by Canadian tax laws

9. Your Rights

Under Canadian privacy law, you have the right to:

• Access: Request a copy of your personal information
• Correction: Request corrections to inaccurate information
• Withdrawal: Withdraw consent for certain uses
• Portability: Request your data in a portable format
• Complaint: File complaints with privacy authorities

To exercise these rights, contact us at [email protected]

10. International Data Transfers

Some of our service providers may be located outside Canada. When we transfer your information internationally, we ensure:

• Adequate protection measures are in place
• Compliance with Canadian privacy standards
• Contractual safeguards with service providers
• Your rights remain protected

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. This privacy policy does not apply to those sites. We encourage you to read the privacy policies of any third-party websites you visit.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Privacy Complaints

If you believe we have not complied with this Privacy Policy or applicable privacy laws, you may file a complaint with:

• Office of the Privacy Commissioner of Canada
  Website: www.priv.gc.ca
  Phone: 1-800-282-1376